1. What products do you specialize in?
We focus exclusively on premium trench coats, offering both classic and contemporary designs for global customers. Our collection features various styles, colors, and lengths to suit different preferences and occasions.
2. Where is Dream Thrive Limited based?
We are a Hong Kong-based company shipping trench coats worldwide from our central warehouse. Our strategic location allows us to efficiently serve customers across different continents.
3. What is your return policy?
We accept returns within 30 days for unworn trench coats with original tags attached. The coat must be in its original condition with all packaging. Final sale items cannot be returned.
4. How long does shipping take?
- Standard Shipping: 10-20 business days
- Express Shipping: 5-10 business days
- Priority Shipping: 3-7 business days
Delivery times vary by destination and customs processing.
5. Do you ship internationally?
Yes, we ship to over 100 countries worldwide. International customers are responsible for any customs duties, import taxes, and related fees according to their country’s regulations.
6. How do I choose the right size?
We provide detailed size charts for each trench coat style. Measure your bust, waist, and hips, then compare with our chart. If between sizes, we recommend sizing up for a comfortable fit over clothing.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select local payment methods depending on your region. All payments are processed through secure gateways.
8. How can I track my order?
You will receive a tracking number via email once your order ships. Use this number to monitor your package’s delivery status through our website or the carrier’s tracking platform.
9. What if my trench coat arrives damaged?
Contact us within 48 hours of delivery with clear photos showing the damage. We will arrange a free return and provide either a replacement or full refund, based on your preference.
10. Do you offer exchanges?
Yes, we offer size and color exchanges within 30 days, subject to availability. Please contact our customer service team before returning your trench coat to confirm exchange options.
11. How should I care for my trench coat?
Most of our trench coats require professional dry cleaning. Please check the specific care label in your garment. We recommend storing trench coats on padded hangers to maintain their shape.
12. Are your trench coats waterproof?
Our trench coats are water-resistant, suitable for light rain showers. However, they are not fully waterproof and may not provide adequate protection in heavy rainfall.
13. What is your quality guarantee?
We stand behind the quality of our trench coats. Each piece is carefully inspected before shipment. If you receive a defective item, we will replace it or provide a full refund.
14. Can I modify or cancel my order?
Contact us immediately within 6 hours of placing your order. Changes cannot be guaranteed once order processing has begun. We’ll do our best to accommodate your request.
15. How do I contact customer service?
Email us at: [email protected]